Shipping

Last updated: draft, not yet in force.

Within New Zealand

• Flat rate of NZ$7 per order, shown before you pay.
• Everything is made to order. We'll give you an estimated posting date when you order and keep the status page up to date.
• Once posted, delivery usually takes a few working days, longer for rural addresses. If the service includes tracking, we'll add the link to your status page.

Outside New Zealand

We don't offer international checkout yet, but we're happy to look at it case by case. Please send a request with your country and what you'd like, and we'll quote shipping before you pay anything. Any import duties or taxes in your country are your responsibility, and we'll mention this in the quote.

Lost or damaged parcels

If your parcel goes missing or arrives damaged, contact us with your order reference (and a photo if it's damaged). We'll work it out with the carrier and remake or refund your order. See our terms.

Wrong address

Please double-check your address at checkout. If you notice a mistake, tell us quickly; if the parcel has already gone, we'll help where we can, but re-sending may cost extra.